Thank you for submitting a Direct Debit form for the purchase of The Lakes Single Malt Quatrefoil Collection. You will receive an email confirmation with your payment breakdown.
Please see below for frequently asked questions.
When will my first payment be taken?
We process Direct Debits once a month, and your first payment will be taken on the 7th of the month.
When can I expect delivery?
Your available Quatrefoil Collection bottles (Faith, Hope and Luck) will be dispatched once we have received your first successful payment has completed, unless you have requested to collect them (in which case, we will be in touch when these are ready, or if you have already collected your items). The remaining bottle (Love), will be available from the autumn of 2021 to you to complete your collection.
Can I get my order earlier than the first payment?
Yes you can. If you want to receive your bottles before your first Direct Debit is taken on the 7th of the month, we will need to take pre-payment of your initial deposit over the phone and we can alter the rest of your Direct Debit accordingly. To arrange this, please call 017687 88850 (option 6), or email email@example.com.
How do I know my bottle has been dispatched?
All UK and Ireland deliveries are made with our courier, UPS.
You will receive an email directly from UPS when your bottle is dispatched, so keep an eye out in the inbox of the email used when the order was originally placed.
International deliveries will be made separately and one of our team will be in touch with you to organise postage directly.
What is the difference between each of the releases?
The Quatrefoil Collection provides a unique opportunity to experience individual flavours derived from specific oak species and sherry varieties.
Each bottle within the Quatrefoil Collection highlights the individual flavours, which, when blended together, reflects the house style of The Lakes Single Malt. The collection showcases our distinctive sherry-led maturation philosophy, demonstrating the wide flavour spectrum the use of American or Spanish oak can offer. Dhavall has meticulously selected the finest and rarest casks available to create this exclusive collection.
The first release in 2018 was Faith, followed by Hope in 2019 and LUCK in 2020. The last bottling, LOVE will be released in 2021 and sent directly to you to complete your collection.
How do I track my parcel?
When your bottles are dispatched, you will receive an email with a tracking number from UPS. Track your parcel using this website address: https://www.ups.com/track#/.
What if I'm not in when it's delivered?
Like most deliveries, you'll receive a card through your door with the details of where your parcel can be collected from. This will either be from a local UPS depot, or a UPS Access Point (usually a nearby local shop or petrol station). If you have received a dispatch email but no card within 48-72 hrs, call us on 017687 88850 (option 6) and we will look into this for you.
What if my item is damaged?
We make every attempt to ensure your parcel arrives in excellent condition.
Should there be any damage, please contact us on 017687 88850 (option 5) or email images of the damaged box or bottle to firstname.lastname@example.org.