Thank you for submitting a direct debit form for the purchase of The Lakes Single Malt Quatrefoil Collection. You will receive an email confirmation with your payment breakdown.
Please see below for frequently asked questions.
When will my first payment be taken?
We process direct debits once a month, and your first payment will be taken on the 7th of the month.
When can I expect delivery?
Your bottle will be dispatched once we have received your first successful payment. The first bottle in the collection, Faith, is available now, and the second bottle, Hope, will be dispatched from the middle of October 2019. If your order is after October 2019, you will receive Faith and Hope at the same time.
Can I get my order earlier than the first payment?
Yes you can. If you want to receive your bottle(s) before your first direct debit is taken on the 7th of the month, we will need to take pre-payment of that initial deposit over the phone and we can alter the rest of your direct debit accordingly. To arrange this, please call 017687 88850 (option 6), or email firstname.lastname@example.org.
How do I know my bottle has been sent?
All UK and Ireland deliveries are made with our courier, UPS. International deliveries will be made separately and one of our team will be in touch with you to organise postage with you directly.
You will receive an email directly from our courier UPS when your bottle is dispatched, so keep an eye out in the inbox of the email used when the order was originally placed.
What is the difference between each of the releases?
The Quatrefoil Collection is a collection of four expressions of Lakes Single Malt Whisky. The first release of this collection is Faith in 2018 followed by Hope in 2019, Luck in 2020 and Love in 2021. Each of the whiskies will showcase our distinctive sherry-led multi-oak maturation process, demonstrating the wide flavour spectrum offered by the wood and seasoning combinations.
How do I track my parcel?
When your bottle is dispatched, you will receive an email with a tracking number from UPS. Track your parcel using this website address: https://www.ups.com/track#/.
What if I'm not in when it's delivered?
Like most deliveries, you'll receive a card through your door with the details of where your parcel can be collected from. This will either be from a local UPS depot, or a UPS Access Point (usually a nearby local shop or petrol station). If you have received a dispatch email but no card within 48-72 hrs, call us on 017687 88850 (option 6) and we will look into this for you.
What if my item is damaged?
We make every attempt to ensure your parcel arrives in excellent condition.
We can arrange a replacement box if needed. If your bottle is damaged, we will do our best to replace or fix the bottle. To request this, please email images of the damaged box or bottle to email@example.com or call 017687 88850 (option 6).