Thank you for submitting a Direct Debit form for the purchase of The Lakes Single Malt Quatrefoil Collection. You will receive an email confirmation with your payment breakdown.
Please see below for frequently asked questions.
When will my first payment be taken?
We process Direct Debits once a month, and your first payment will be taken on the 7th of the month.
When can I expect delivery?
Your bottle will be dispatched once we have received your first successful payment.
The first releases, FAITH and HOPE, are now available and will be dispatched following your first successful payment. The following creations of LUCK and LOVE will be released in 2020 and 2021 and sent directly to you to complete your collection.
Can I get my order earlier than the first payment?
Yes you can. If you want to receive your bottles before your first Direct Debit is taken on the 7th of the month, we will need to take pre-payment of your initial deposit over the phone and we can alter the rest of your Direct Debit accordingly. To arrange this, please call 017687 88850 (option 6), or email firstname.lastname@example.org.
How do I know my bottle has been dispatched?
All UK and Ireland deliveries are made with our courier, UPS.
You will receive an email directly from UPS when your bottle is dispatched, so keep an eye out in the inbox of the email used when the order was originally placed.
International deliveries will be made separately and one of our team will be in touch with you to organise postage directly.
What is the difference between each of the releases?
The Quatrefoil Collection is a series of four expressions of The Lakes Single Malt Whisky. The first release in 2018 was Faith, followed by Hope in 2019. The following creations of LUCK and LOVE will be released in 2020 and 2021 and sent directly to you to complete your collection.
Each of the expressions will showcase our distinctive sherry-led multi-oak maturation approach, demonstrating the wide flavour spectrum offered by the wood and seasoning combinations.
How do I track my parcel?
When your bottles are dispatched, you will receive an email with a tracking number from UPS. Track your parcel using this website address: https://www.ups.com/track#/.
What if I'm not in when it's delivered?
Like most deliveries, you'll receive a card through your door with the details of where your parcel can be collected from. This will either be from a local UPS depot, or a UPS Access Point (usually a nearby local shop or petrol station). If you have received a dispatch email but no card within 48-72 hrs, call us on 017687 88850 (option 6) and we will look into this for you.
What if my item is damaged?
We make every attempt to ensure your parcel arrives in excellent condition.
Should there be any damage, please contact us on 017687 88850 (option 6) or email images of the damaged box or bottle to email@example.com.