Incorrect or damaged deliveries

If you have received an incorrect item on your order, please email or call 017687 88850 (option 2) during office hours and we will rearrange for a replacement or return.

Please send a photograph of any damaged delivery to and we will review your complaint. Replacements will be reviewed on a case-by-case basis.

If your item has not arrived, please contact us within 14 days or the expected delivery date (given at time of checkout) so that we can assist.