Due to the ongoing Coronavirus COVID19 situation, there may be some changes to our usual level of service;
IMPORTANT: Whilst we are doing our best to keep operations running as normal, *Read our COVID-19 delivery update.
- UK Standard Delivery £4.95 - FREE UK delivery for orders over £50. If you would like to order four or more separate orders on different deliveries, please contact us for a delivery quote.
- Click & Collect from a Local UPS Access Point £4.95 - Deliver to a local nearby shop or petrol station if you can't be in to sign for your parcel. Select your Local UPS Access Point at checkout. FREE UK delivery for orders over £50. Please note your nearest local UPS Access Points may be closed during this time, please check with the individual store before selecting delivery.
- Click & Collect from the distillery £0.00 - Pick up direct from the distillery shop at your convenience (open Monday - Sunday 10am - 6pm). We'll hold your order for 28 days.
- International shipping - Unfortunately we cannot ship internationally at this moment. Please shop with one of our partners for delivery outside of the UK.
If you have any other questions regarding delivery, please refer to our Delivery FAQs or Contact us.
You can choose to "Click & Collect" from the distillery for free. Any order placed will be available within 24 hours for collection from the distillery shop (during COVID restrictions, please check opening times). We will hold your purchase for 28 days unless by prior agreement.
Alternatively, at checkout choose "Click & Collect (Local UPS Access Point)" to and we will deliver to a local nearby shop or petrol station for you to collect from there.
IMPORTANT: Whilst we are doing our best to keep operations running as normal, Read our COVID-19 delivery update.
Yes. As we are classified as an 'alcohol shipper', your parcel must be signed for - we cannot 'leave safe' on a doorstop or porch. To ensure a fully secure and tracked delivery service, we do send everything on a signed for delivery service (including gift vouchers, which are treated as cash).
We recommend you deliver to an address where someone will be able to sign for your parcel; why not deliver to a work address, neighbour or family member? Alternatively, at checkout choose "Click & Collect (Local UPS Access Point)" to collect from a local nearby shop or petrol station.
Unless prior delivery instructions have been given to us, your order will be returned to a UPS Depot or Access Point for collection (one of 2,989 shops or local petrol stations in the UK) and a card left if there is nobody there to sign for your delivery.
We do recommend you deliver to an address where someone will be able to sign for your parcel. During the checkout process, you will have the option to specify an alternative delivery address to your billing address - this could be a work address, or get it delivered to a friend or family member. As we are classified as an 'alcohol shipper', your parcel must be signed for - we cannot 'leave safe' on a doorstop or porch.
Alternatively, at checkout choose "Click & Collect (Local UPS Access Point)" to collect from a local nearby shop or petrol station.
If you have already placed your order, and wish to change your delivery address, please call us on 017687 88850 (option 2) and we will do what we can to change it for you. Please note if it has already left our dispatch unit, this may or may not be possible - however we will do our best!
If you have received an incorrect item on your order, please email or call 017687 88850 (option 2) during office hours and we will rearrange for a replacement or return.
Please send a photograph of any damaged delivery to info@lakesdistillery.com and we will review your complaint. Replacements will be reviewed on a case-by-case basis.
We are unable to offer international delivery outside of the UK at this moment. However you can find our products stocked on;
who are able to ship internationally. If you require further assistance please contact us on 017687 88850 (option 2) or email info@lakesdistillery.com.
If you are sending multiple orders, we can give you a helping hand with delivery costs when sending multiple deliveries to different addresses (applies to 4 separate orders or more). Please enquire here.
IMPORTANT: Whilst we are doing our best to keep operations running as normal, Read our COVID-19 delivery update.
Standard UK mainland delivery is on a next working day service and generally you will receive it within 24-48 hrs of ordering (across the working week). Offshore areas may take up to 5 working days.
Our couriers UPS will have attempted delivery when you weren't in. As we are classified as an 'alcohol shipper' you must sign for your parcel - we cannot 'leave safe' on a doorstep or porch.
The card will give you the option to have your parcel redelivered or the details of where your parcel can be collected from. This will either be from a local UPS depot, or a UPS Access Point (one of 2,898 local shops or petrol stations in the UK). If you have received a dispatch email but no card within 48-72 hrs, call us on 017687 88850 (option 2) or email info@lakesdistillery.com and we will look into this for you.
Track your parcel
You will receive a confirmation email from us when your order has been dispatched from our warehouse.
You will receive a confirmation email from us upon completion of your payment (please also check your junk mail). If you haven't received a confirmation, please call us on 017687 88850 (option 2) and we can check up on your order status.
All UK and Ireland deliveries are made with our courier, UPS.
Track your delivery on the UPS website.
If you're not in, like most deliveries, you'll receive a card through your door with the details of where your parcel can be collected from. This will either be from a local UPS depot, or a UPS Access Point (usually a nearby local shop or petrol station). If you have received a dispatch email but no card within 48-72 hrs, call us on 017687 88850 (option 5) and we will look into this for you.
We plan to re-open in line with the government's advice to the following schedule;
12 April
Shop opening
Bistro outdoor dining
Online click & collect service resumes
17 May
Tours recommence
Bistro indoor dining (rule-of-6/ 2 households)
If you have a booking prior to these dates, we will be in touch to reschedule your visit. We are still accepting future bookings for the summer onwards, with free cancellation and ability to reschedule. All gift vouchers will be honoured. Contact us if you have any questions.
Our online webshop remains open with contact-free home delivery.
Thank you for your ongoing support.
You can either book and pay online here, or book over the telephone by contacting the tour team on 017687 88850 (selecting Option 1).
Visit our Plan Your Visit page for latest prices and tour times and options.
Supervised children over 6 years old are more than welcome on the tour - they are given a quiz and fruit shoot tasters!
However due to The Lakes Distillery being a working distillery with hot pipes and equipment, children under 6 are not allowed on our tours. This includes babes in arms or those in pushchairs.
Dogs are more than welcome in our courtyard and garden areas, as well as in the Shop. Guide dogs are welcome on the tour.
Unfortunately all photography (including both flash and non-flash) is strictly forbidden during the tours due to health & safety reasons - this is a working hazard area with hot pipes and flammable liquid.
The Lakes Distillery has its own bus stop on the Stagecoach X4 / X5 route from Working to Penrith, stopping every 2 hours. Please check with Stagecoach for the latest timetable.
Our nearest local train station is Aspatria, around 12 miles away, operated by Northern Railway. Penrith is the nearest mainline train station on the West Coast mainline.
The tour team can book you & your party a return taxi on your behalf – we have good relationships with a number of local taxi organisations. Call 017687 88850 (option 1) for more information.
The site is wheelchair accessible throughout.
There is a wheelchair lift between floors during the tour. Due to a maximum lift size, we may not be able to accommodate larger mobility vehicles or scooters. Manual wheelchairs are available on site on a first come, first serve basis – please enquire at the time of booking.
Carers are welcome for free, please enquire at the time of booking.
Guide and assistance dogs are welcome.
Yes we accept group bookings and private tour enquiries.
Stag and hen parties are welcome, however please enquire before booking - events@lakesdistillery.com. If you would like anything special for a private tour and tasting or corporate bookings please email our Events team. Find out more about our private hire options here.
Yes, we offer free on-site car parking for up to 50 cars and 5 coaches.
This procedure is almost identical to booking a normal tour. During checkout, there is a text box to use a 'discount code’. Please enter your code from your membership card and your free tours will be redeemed. Alternatively call our Tour Team on 017687 88850 (option 1) to book over the phone.
Find your local retailer for The Lakes Distillery products using our interactive map. Just enter your post code or address in the box. Please contact the retailer to check stock levels to avoid disappointment.
Please contact orders@lakesdistillery.com with your name, business and your location and we will put you in touch with the relevant person. Alternatively fill in the new customer form online.
For all trade orders, please download this order form and send it back to us at orders@lakesdistillery.com. One of our team will be in touch to confirm your order.
Please contact orders@lakesdistillery.com for our latest price list.
Log in to your online Founders' account to check the address we hold for you on the system. If you have more than one address, please 'tag' or name the address clearly with "Founders Delivery" in the "Address Description" field so we know where you would like it to be sent.
Please note you will need to log in using the email address associated with your Founders' account. If you don't know what that is, please contact us at customercare@lakesdistillery.com.
For more information see our Founder's FAQ.
Visit the Founders' FAQs for more information.
We respectfully request some patience with us as the logistics of organising the delivery of 3000 bottles with a very small team is not be underestimated.
Unfortunately these are now sold out worldwide.
Members of the Founders' Club are indeed entitled to 10% off. This discount is not automatic however and you will need to enter a code to claim the discount online, or show your membership card at the till at the Distllery shop. Please note, if you are using the code for a purchase online, you need to be logged into your Founders' Club online account for the code to work.
To be reminded of the code, please contact customercare@lakesdistillery.com.
Founders’ Club members are eligible to use their membership discount against their purchase of a Quatrefoil Collection, either online or in the shop in full, or by direct debit. Please contact us on customercare@lakesdistillery.com for a direct debit form taking into account the Founders’ discount.
Please note that, if you live locally, you can use the 10% online discount and choose Click and Collect, meaning that you can collect your order from the distillery site and not pay P&P. Founders discounts are not applicable with any other offer.
Founders and a guests unlimited free tours for life can be booked online by entering your unique Founders ID number into the discount code section of the online basket. This is found on your membership card. Your Founders' ID card needs to be presented upon arrival in the shop.
Terms & Conditions
1. Membership card and benefits are non-transferable. Proof of identity may be requested 2. Entitles Founder member and guest to free Distillery Tours for lifetime of the Founder member. Other tours are not applicable. 3. Benefits associated with the tour are only applicable when taking part in the tour. 4. Membership card isn’t a debit or credit card, cheque guarantee card or savings account card. 5. Lost or stolen cards will be replaced but we cannot offer the same membership number.
Please email your request to customercare@lakesdistillery.com. We will endeavour to update your listing when the plaque is updated next – this will not be more often than annually.
This is an occasional issue that happens with memberships paid for via PayPal when you’ve recently changed your card registered to your PayPal account. Once you’ve updated your card details in PayPal, we will request the payment again.
If you change your mind and would like to cancel your membership, you may do so within 14 days from the day your membership is confirmed (by the receipt of cleared funds for the order by the supplier).
To cancel, please fill in the below cancellation form and email it to customercare@lakesdistillery.com. We will then confirm your cancellation by email.
Please contact us if you have any questions about The Lakes Distillery. We welcome bookings for tours, tables in the Bistro, group functions and media enquiries. Visit www.lakesdistillery.com/contact-us.
The first bottle of the Quatrefoil Collection is Faith which is available now. If you pay in full, Faith will be dispatched within 24-48hrs of receiving your order. If you elect to pay by direct debit, you will receive Faith within seven working days of the first payment being received (usually the 7th of the month).
From October 2019, the second bottle in the collection, Hope, will also be available, in which case you will receive bottles Faith & Hope at the same time.
The Quatrefoil Collection is a collection of four expressions of Lakes Single Malt Whisky. The first release of this collection is Faith in 2018 followed by Hope in 2019, Luck in 2020 and Love in 2021. Each of the whiskies will showcase our distinctive sherry-led multi-oak maturation process, demonstrating the wide flavour spectrum offered by the wood and seasoning combinations. You can find out more here.
