Call us on 017687 88850 if you have any questions about the distillery, our tours, visitors centre or the whereabouts of your order.
017687 88850 - Option 1
Book a tour
Group tour bookings
Enquiries regarding the on-site shop
017687 88850 - Option 2
Table bookings for the Bistro
Any menu or dining enquiries
Group bookings for dining
Bookings for Bistro events
017687 88850 - Option 3
Web & online orders
Any other enquiries not covered by the above
Standard UK mainland delivery is on a next working day service and generally you will receive it within 24-48 hrs of ordering (across the working week). Cut off time for next day delivery is 12 noon. Offshore areas and UK island deliveries may take up to 5 working days.
We do not offer delivery on weekends or bank holidays.
We are unable to offer international delivery. However you can find our products stocked on our partner’s site The Whisky Shop who are often able to ship internationally. If you require further assistance please contact us on 017687 88850 (option 3) or email firstname.lastname@example.org
Yes Saturday delivery is available. This may incur a slightly higher cost for delivery. During the checkout process you will be given the option for a Saturday delivery you simply to select it. If you have selected a Saturday delivery your order will arrive before 12 (noon).
You will receive a confirmation email from us upon completion of your payment (please also check your junk mail). If you haven't received a confirmation, please call us on 017687 88850 (option 3) and we can check up on your order status.
You will receive a confirmation email from us when your order has been dispatched from our warehouse.
Yes. During the checkout process, you will have the option to specify an alternative delivery address to a work address, or get it delivered to a friend or family member.
If you have already placed your order, and wish to change your delivery address, please call us on 017687 88850 (option 3) and we will do what we can to change it for you. Please note if it has already left our dispatch unit, this may or may not be possible - however we will do our best!
Please send a photograph of the damage to email@example.com and we will review your complaint. Replacements will be reviewed on a case-by-case basis.
Please contact us on 017687 88850 (option 3) and we will rearrange for the incorrect item to be replaced and/or returned to us.
Please contact us on 0191 2559800 and we will rearrange for the missing item to be sent as soon as possible.
Our courier is APC, who run a next day courier service for standard UK mainland deliveries. For more information, you can visit their website. To contact your local depot or arrange a collection, please visit their website.
APC do not make deliveries on weekends or bank holidays and delivery times will be between 9am - 5pm.
Yes. To ensure a fully secure and tracked delivery service, we do send everything on a signed for delivery service (including gift vouchers). Unless prior delivery instructions have been given to us, your order will be returned to the depot and a card left if there is nobody there to sign for your delivery.
You will be left a card informing you of an attempted delivery and it will be returned to your nearest local depot. You will need to call the number of your local depot on the card to rearrange delivery or arrange to pick-up. Find your nearest APC depot here.
This is currently not something that we offer but please keep a look out for something in the future!
Unfortunately not there were only a limited amount of 2,975 memberships which sold out worldwide.
Your letter confirming your Founders’ Club membership, certificate personally signed by The Lakes Distillery’s Founder Paul Currie and your personal membership card.
Recurring payments can be made in instalments of £100, £53, £28 and £19.95.
Direct Debit is the only option to make part-payments. To get set up, you will need to fill in this form and post it back to us.
Founders and a guests unlimited free tours for life can be booked online by entering the unique Founders ID number into the discount code section of the online basket. The Founders ID card would need to be presented upon arrival in the shop.
Terms & Conditions
1. Membership card and benefits are non-transferable. Proof of identity may be requested 2. Entitles Founder member and guest to free Distillery Tours for lifetime of the Founder member. Other tours are not applicable. 3. Benefits associated with the tour are only applicable when taking part in the tour. 4. Membership card isn’t a debit or credit card, cheque guarantee card or savings account card. 5. Lost or stolen cards will be replaced but we cannot offer the same membership number.
Members of the Founders' Club are indeed entitled to 10% off online only. This discount is not automatic however and you will need to enter a code to claim the discount.
To be reminded of the code, please contact firstname.lastname@example.org.
Please note that, if you live locally, you can use the 10% online discount and choose Click and Collect, meaning that you can collect your order from the distillery site and not pay P&P. Founders discounts are not applicable with any other offer.
If you have received your first bottle, you will find the miniatures inside the package. Every box has a magnetic hinge on it (so you can open the full set without damaging the packaging) and you'll find the miniatures inside a little drawer at the bottom of the box.
Please email your request to email@example.com. We will endeavour to update your listing when the plaque is updated next – this will not be more often than annually.
This is an occasional issue that happens with memberships paid for via PayPal when you’ve recently changed your card registered to your PayPal account. Once you’ve updated your card details in PayPal, we will request the payment again.
If you change your mind and would like to cancel your membership, you may do so within 14 days from the day your membership is confirmed (by the receipt of cleared funds for the order by the supplier).
To cancel, please fill in the below cancellation form and email it to firstname.lastname@example.org. We will then confirm your cancellation by email.
Yes you can collect your bottle direct from the distillery. Register here for collection. For those of you that have requested to collect your bottle, bottles will be available for collection from the 22nd September. Please bring your Founders’ membership card or personal identification with you.
If you are having your bottle delivered, we will be delivering in batches from Monday 24th September.
We respectfully request some patience with us as the logistics of organising the delivery of 3000 bottles with a very small team is not be underestimated.
UK and Ireland deliveries are made with our courier, APC.
To find your local depot, go to https://apc-overnight.com/contact/depot-finder/ and enter your postcode. International deliveries will be made separately and a colleague will be in touch to organise postage with you.
When your bottle is dispatched, you will receive an email with a tracking number from APC. Track your parcel using this website address: https://apc-overnight.com/receiving-a-parcel/tracking
If you haven’t received your bottle by the end of October, please contact email@example.com or call 017687 88850 (option 6) and we will let you know where we are up to.
You should receive an email direct from our couriers APC when the bottle is dispatched. Keep an eye out in the post and your inbox.
If you’d like to request a delay in the dispatch of your bottle, please contact us at firstname.lastname@example.org or call 017687 88850 (option 6). Due to the scale of the logistics in delivery we cannot guarantee dispatch or delivery on a certain date, however we will do our best to meet any special requests.
Email email@example.com with photos of the damage to the bottle and we will do our best to replace or fix what we can.
We make every attempt to ensure your parcel arrives in excellent condition. This year we have put extra measures in place, including putting the bottle through a ‘fragile’ carrier network and devising a ‘suspension frame’ fitment for the corrugate box to ensure the presentation box arrives with you without damage.
We can however arrange a replacement box for you if needed. To request this, please email images of the damaged box to firstname.lastname@example.org or call 017687 88850 (option 6).
Find your local retailer for The Lakes Distillery products using our interactive map. Just enter your post code or address in the box. Please contact the retailer to check stock levels to avoid disappointment.
Please contact email@example.com with your name, business and your location and we will put you in touch with the relevant person.
You can either book and pay online here, or book over the telephone by contacting the tour team on 017687 88850 (selecting Option 1). If you book over the phone, you have the option to pay on arrival.
The Distillery Tour
- Adults (18+): £12.50 each. This also includes a £5 off voucher to use in the shop on the day of your tour.
- Children (13-17, accompanied by adult): £5 each.
- Children (12 and under accompanied by adult): FREE.
The Tasting Tour
- Adults (18+): £22.50 each. This also includes a £5 off voucher to use in the shop on the day of your tour.
Supervised children are more than welcome on the tour - they are given a quiz and fruit shoot tasters!
However due to The Lakes Distillery being a working distillery with hot pipes and equipment, children under 6 are not allowed on our tours.
Dogs are more than welcome in our courtyard and garden areas, as well as in the Shop. Guide dogs are welcome on the tour.
Unfortunately all photography (including both flash and non-flash) is strictly forbidden during the tours.
The Lakes Distillery has its own bus stop on the Stagecoach X4 / X5 route from Working to Penrith, stopping every half an hour. Please check with Stagecoach for the latest timetable.
Our nearest local train station is Aspatria, around 12 miles away, operated by Northern Railway. Penrith is the nearest mainline train station on the West Coast mainline.
Taxis can be booked through the tour team – we have good relationships with a number of local taxi organisations. Call 017687 88850 (option 1) for more information.
The site is wheelchair accessible throughout.
There is a wheelchair lift between floors during the tour. Due to a maximum lift size, we may not be able to accommodate larger mobility vehicles or scooters. Manual wheelchairs are available on site on a first come, first serve basis – please enquire at the time of booking.
Carers are welcome for free, please enquire at the time of booking.
Guide and assistance dogs are welcome.
Yes we accept group bookings and private tour enquiries. For groups (over 12) you will receive a discount on booking - please visit our Tours page to book tours online.
Stag and hen parties are welcome, however please enquire before booking - firstname.lastname@example.org. If you would like anything special for a private tour and tasting or corporate bookings please email our Events team. Find out more about our private hire options here.
Yes, we offer free on-site car parking for up to 50 cars and 5 coaches.
This procedure is almost identical to booking a normal tour. During checkout, there is a text box to use a 'discount code’. Please enter your code from your ticket and your free tours will be redeemed. Alternatively call our Tour Team on 017687 88850 (option 1) to book over the phone.