Our couriers UPS will have attempted delivery when you weren't in. As we are classified as an 'alcohol shipper' you must sign for your parcel - we cannot 'leave safe' on a doorstep or porch.
The card will give you the option to have your parcel redelivered or the details of where your parcel can be collected from. This will either be from a local UPS depot, or a UPS Access Point (one of 2,898 local shops or petrol stations in the UK). If you have received a dispatch email but no card within 48-72 hrs, call us on 017687 88850 (option 5) or email firstname.lastname@example.org and we will look into this for you.
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