Our Gift Vouchers are sent electronically on the date you specify to the email address given. Payment for the gift voucher will be charged on purchase, not on the date of issue and are valid for 36 months from issue. The value of the gift voucher is your choice. The gift voucher will be allocated to the recipient's account in the form of e-wallet credit which can be redeemed at the final stage of the checkout. If the gift voucher is intended to be delivered on the same day of purchase, the purchase can only be cancelled within 1 hour and within office hours. They will not be valid until confirmation email received. Unwanted Gift Vouchers can not be returned and voucher codes can not be used to purchase a gift voucher. e-Gift Vouchers are only available for redemption online and cannot be used at the physical distillery shop or Bistro.
If the recipient does not already have an online account on lakesdistillery.com, your recipient will have to create an account using the email address the voucher was delivered to, this can be done at during the checkout process. The funds will then appear within their account ready for redemption. Once redeemed, they will be given the option to redeem the funds against the cost of purchases in the basket. If the items purchased total less than the gift voucher amount the remaining funds will stay in the e-wallet to use on the next purchase, if the items purchased exceed the gift voucher amount the remaining value must be paid by card in order to complete the order.
Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher code will be issued.