The Founders' Club is a once in a lifetime opportunity to enjoy a 70cl bottle of The Lakes Spirit every year for the next 10 years - exclusively drawn from the first casks ever produced at The Lakes Distillery. Every year you will be prompted to decide whether to collect your annual bottle, or have it dispatched to the address on your account. Please see below for frequently asked questions.
What address is my bottle going to?
Log in to your online Founders' account to check the address we hold for you on the system. If you have more than one address, please 'tag' or name the address clearly with "Founders Delivery" in the "Address Description" field so we know where you would like it to be sent.
Please note you will need to log in using the email address associated with your Founders' account. If you don't know what that is, please contact us at email@example.com.
Can I collect my bottle?
Of course. You can collect your bottle at the distillery by registering using the link below before the 27 September. Your bottle will be available at The Lakes Autumn Whisky Festival on Saturday 26 October, or anytime following this date.
How do I know my bottle has been sent?
You will receive an email directly from our courier UPS when your bottle is dispatched, so keep an eye out in the inbox of the email your Founders' account is registered to.
When can I expect delivery?
If you’ve chosen to have your bottle delivered, it will be dispatched in batches from mid-October by our carrier, UPS. We respectfully request some patience during this time, as the logistics of organising the delivery of 3,000 very valuable bottles cannot be underestimated.
What if I'm going on holiday?
Then we hope you have a fantastic time. We simply request that you kindly let us know that you would like to delay the dispatch of your bottle and when it will be safe to send it to you. Please contact us at firstname.lastname@example.org or call 017687 88850 (option 6) and we’ll do our best to send it after your holiday.
Who is the courier?
All UK and Ireland deliveries are made with our courier, UPS. International deliveries will be made separately and one of our team will be in touch with you to organise postage with you directly.
How do I track my parcel?
When your bottle is dispatched, you will receive an email with a tracking number from UPS. Track your parcel using this website address: https://www.ups.com/track#/.
What if I'm not in when it's delivered?
Like most deliveries, you'll receive a card through your door with the details of where your parcel can be collected from. This will either be from a local UPS depot, or a UPS Access Point (usually a nearby local shop or petrol station). If you have received a dispatch email but no card within 48-72 hrs, call us on 017687 88850 (option 6) and we will look into this for you.
I haven't received my bottle or a 'missed delivery' card yet?
If you haven't received your bottle by mid November, then please contact us at email@example.com or call 017687 88850 (option 6) and we will give you an update.
What if my item is damaged?
We make every attempt to ensure your parcel arrives in excellent condition.
We can arrange a replacement box if needed. If your bottle is damaged, we will do our best to replace or fix the bottle. To request this, please email images of the damaged box or bottle to firstname.lastname@example.org or call 017687 88850 (option 6).
If you have any other questions or queries about your Founder’s Year 4 Lakes Single Malt Whisky release, then, please contact one of our team at email@example.com or call 017687 88850 (option 6)