COVID-19 FAQs

 

We look forward to welcoming you at The Lakes Distillery shop, on a distillery tour, or at Bistro at the Distillery just as soon as you are ready. In light of the current situation, and taking into account the latest government advice, we are constantly reviewing our health and safety protocols to ensure people can be relaxed, comfortable and reassured that they are as safe as possible when visiting The Lakes. 

 

We are now fully open in line with government advice. 

Pre-booking tours or Bistro reservations are highly recommended.

 

We accept that during these uncertain times, your plans might have to change. We offer free cancellation or the ability reschedule at your convenience. All distillery gift vouchers will be honoured. Contact us if you have any questions.

 

Please note: Face coverings are now no longer mandatory. We recommend guests continue to wear them inside, or when not seated at your table (unless you are exempt), but this is at your discretion. Our staff will continue to wear a mask or visor for the time being.

 

Thank you for your ongoing support.

 

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Health, safety & hygiene

At the beginning of each day, every member of our team will continue to have their temperature taken. Although the Government's Track & Trace scheme is no longer mandatory, we will continue to ask visitors about their recent health and travel history, as well as recording details to support the Government's contact track and trace initiative.

All employees have received extensive training in hygiene and respiratory etiquette, social distancing and transmission risks.

Enhanced deep cleaning, hand washing and hygiene procedures are in place throughout the distillery, in excess of government guidance.

Guided tours recommence

Whilst we continue to run a slightly reduced capacity, pre-booking tours is highly recommended. With a maximum of 12 people, our carefully planned tour schedule will make use of extra space in the recently refurbished Whiskymaker's House.

We will remain open seven days a week, with a choice of three tours running more regularly. 

Safe dining

With a focus on hygiene and cleanliness, and fewer chefs able to work safely in our kitchen, the Bistro at the Distillery has been adapted to return with a slightly smaller menu. Whilst dining reservations can now accommodate larger parties, we will be offering larger tables on a per-request basis. 

Open between 10am and 5pm, we will continue to showcase the very best regional ingredients.

We will limit the number of staff serving each table, and disinfect thoroughly after each guest, deep cleaning after service every evening.

We have introduced a new 'Picnic Box' and will be opening the outdoor coffee cart, so you can enjoy alfresco dining

We request that due to the reduced capacity, it is important to book in advance and provide dietary requirements ahead of your visit.

Meet, greet and support

When you arrive at the distillery, one our team will greet you to advise you about all of our new health and safety procedures and answer any questions you may have.

Additional hand sanitisation areas have been installed throughout the site, at every distillery door and entrance way.

Welcoming you back into the shop

Our complimentary Click & Collect service has resumed, allowing you to pick up your spirits and gifts from the distillery shop 24 hours after placing your online order.

Wherever possible, use contactless card payments or chip and PIN keypads, which are disinfected after every use.

Keeping socially distant

Stay the correct distance apart by following our one-way flow system, using redefined entry and exit points and clear social distancing markers.

You should avoid close contact with people you do not live with, and we kindly ask you to refrain from touching distillery equipment, bottles and shop stock (unless you intend to purchase).

We look forward to welcoming you back, as soon as you are ready.

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