Our online shop continues to operate with home delivery and our complimentary 'Click & Collect' service. You can order online here.
In light of the current situation, and taking into account the latest government advice, we are constantly reviewing our health and safety protocols to ensure people can be relaxed, comfortable and reassured that they are as safe as possible when visiting The Lakes.
Please note: we have introduced the mandatory use of face masks when on site at the distillery. This applies to staff and visitors. Unless you are exempt (under 11 or carry an exemption card), you must wear a face mask at all times, except when sitting down to dine or drink at the Bistro.
Pre-booking tours and our restaurant is now essential.
At the beginning of each day, every member of our team has their temperature taken, and we will be asking visitors about their recent health and travel history, as well as recording details to support the Government's contact track and trace initiative.
All employees have received extensive training in hygiene and respiratory etiquette, social distancing and transmission risks.
Enhanced deep cleaning, hand washing and hygiene procedures are in place throughout the distillery, in excess of government guidance.
Guided tours recommence
More personal due to reduced capacity, we have adapted our tour schedule to recommence from 31 July.
With a maximum of 8 people, our carefully planned tour schedule will make use of extra space in the recently refurbished Whiskymaker's House.
We will remain open seven days a week, with a choice of three tours running more regularly. With reduced capacity, pre-booking tours is highly recommended.
With a focus on hygiene and cleanliness, and fewer chefs able to work safely in our kitchen, the Bistro at the Distillery has been adapted to return with a slightly smaller menu.
Open between 10am and 6pm, we will continue to showcase the very best regional ingredients.
We will limit the number of staff serving each table, and disinfect thoroughly after each guest, deep cleaning after service every evening.
We have introduced a new 'Picnic Box' and will be opening the outdoor coffee cart, so you can enjoy alfresco dining
We request that due to the reduced capacity, it is important to book in advance and provide dietary requirements ahead of your visit.
Meet, greet and support
When you arrive at the distillery, one our team will greet you to advise you about all of our new health and safety procedures and answer any questions you may have.
Additional hand sanitisation areas have been installed throughout the site, at every distillery door and entrance way.
Welcoming you back into the shop
We have limited the number of people in the shop at any one time, with up to 8 guests permitted.
Our complimentary Click & Collect service will re-open from the 10 July, allowing you to pick up your spirits and gifts from the distillery shop 24 hours after placing your online order.
Wherever possible, use contactless card payments or chip and PIN keypads, which are disinfected after every use.
Keeping socially distant
Stay the correct distance apart by following our one-way flow system, using redefined entry and exit points and clear social distancing markers.
You should avoid close contact with people you do not live with, and we kindly ask you to refrain from touching distillery equipment, bottles and shop stock (unless you intend to purchase).
We look forward to welcoming you back, as soon as you are ready.