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We look forward to welcoming you at The Lakes Distillery shop, on a distillery tour, or at Bistro at the Distillery just as soon as you are ready. In light of the current situation, and taking into account the latest government advice, we are constantly reviewing our health and safety protocols to ensure people can be relaxed, comfortable and reassured that they are as safe as possible when visiting The Lakes.
Pre-booking tours or Bistro reservations are highly recommended.
We accept that during these uncertain times, your plans might have to change. We offer free cancellation or the ability reschedule at your convenience. All distillery gift vouchers will be honoured. Contact us if you have any questions.
Please note: Face coverings are now a personal choice. We will encourage staff and guests to wear them indoors to keep our staff and other guests safe, however this is at the guests' discretion.
Thank you for your ongoing support.
Health, safety & hygiene
At the beginning of each day, every member of our team will continue to have their temperature taken.
All employees have received extensive training in hygiene and respiratory etiquette, social distancing and transmission risks.
Enhanced deep cleaning, hand washing and hygiene procedures are in place throughout the distillery.
Guided tours recommence
With a maximum of 12 people, our carefully planned tour schedule will make use of extra space in the recently refurbished Whiskymaker's House.
We will remain open seven days a week, with a choice of three tours running regularly.
With an exceptional focus on hygiene and cleanliness, the Bistro at the Distillery offers a seasonal daytime menu. Dining reservations for larger tables are on a per-request basis.
Open between 10am and 5pm, we will continue to showcase the very best regional ingredients.
We will limit the number of staff serving each table, and disinfect thoroughly after each guest, deep cleaning after service every evening.
We highly recommend booking in advance and we appreciate guests providing any dietary requirements ahead of your visit.
Meet, greet and support
When you arrive at the distillery for a tour, one our team will greet you to advise you about all of our new health and safety procedures and answer any questions you may have.
Additional hand sanitisation areas have been installed throughout the site, at every distillery door and entrance way.
Welcoming you back into the shop
Our complimentary Click & Collect service has resumed, allowing you to pick up your spirits and gifts from the distillery shop 24 hours after placing your online order.
Wherever possible, use contactless card payments or chip and PIN keypads, which are disinfected after every use.
Keeping socially distant
You should avoid close contact with people you do not live with, and we kindly ask you to refrain from touching distillery equipment, bottles and shop stock (unless you intend to purchase).
We look forward to welcoming you back, as soon as you are ready.